Privacy Policy

This Privacy Policy describes how your personal information is collected, stored, used, and shared when you visit or make a purchase from https://imexsport.ca/ (the "Website").

The data we collect

We collect some personal data to allow our business to fulfill its services to you. Throughout your use of the Website, we will collect:

  • Your contact information, such as your name, email address, billing address, shipping address, and phone number.
  • Business-related information, such as your wishlist, order history, and consent to received the newsletter.
  • Information related to your browsing, such as your IP address, browser type, operating system, the pages that you viewed, and the referring/exit pages. This information will be referred to as "Device Information".

The data that we do NOT collect

Some information is never collected, or even processed, through our Website. This includes the following:

  • All payments are processed by third parties. The Website does not handle or store any information related to credit cards or other payment methods.

How we collect it

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • "Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Tags" and "pixels" are electronic files used to record information about how you browse the Website.

How we use it

The data we collect will only be used for the following purposes:

  • Routine business practices (logging into your account, etc.)
  • Order fulfillment
  • Sending transactional emails (order confirmations, shipping notices, etc.)
  • Recommending suitable products
  • Answering customer service requests
  • Managing customer accounts
  • Sending newsletters (if opted-in)
  • Improving the site
  • Research and analysis
  • Displaying content based on your interests
  • Screening orders for potential risk or fraud

Who we share it with

Your personal information is never shared unless it is absolutely necessary and unavoidable. The people who have access to your information under normal circumstances are:

  • PayPal, one of our payment processors,
  • Moneris, one of our payment processors,
  • Canada Post, one of our shipping providers,
  • Expedibus, one of our shipping providers,
  • Google Analytics, a web services provider.

These third parties are only supplied with the information that they need in order to fulfill their contract with our company (for example, your name and address is supplied to Canada Post in order to have your order delivered to you), and have their own privacy policies that are at least equivalent to ours, if not stricter.

Our employees also have access to your information, but only within the context of fulfilling your orders and answering your requests, and only the information relevant to their jobs.

Your information will not be shared with any other party without prior consent, with the exception of when the law requires us to do so. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How we store it

All your information is stored and saved in our secure database. This database is stored on the servers of our webhost, who does not have access to its contents.

Some of your information is printed out, for accounting and order fulfillment purposes. These documents are kept secured within our offices.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

How we protect it

All of our systems are encrypted and password protected.

How you can access it

Most of your information can be accessed from your account within the website. By logging into your account, you will be able to view and update your information.

For any further information, please contact us by email. Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

Consent

Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

Updates

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Who to contact for concerns, corrections and complaints

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@imexsport.ca.