Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or an exchange.

To be eligible for a return or an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase if you wish to return an item in person.

To start a return or an exchange, please use our automated return management system:

1. Log in to your account, then go to the Orders section.
2. Find the order that you want to submit the return for, then click the Request return button.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your request is accepted, you can return your items in store, at a tournament or through the mail. We’ll send you an email with instructions on how and where to return your items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@imexsport.ca.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return request is accepted, make a separate purchase for the new item.

If you wish to pick up your replacement items at a tournament, please make sure you place your order 2 days before the start of the tournament so we can pack your order before we leave for the tournament.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including but not limited to:

- Custom-lettered clothing
- Custom-tailored clothing
- Special-order items
- Gift cards

Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@imexsport.ca.